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Privacy Policy – NorthSeaCoaching

 

Effective Date: 9 July 2025
Business Owner: Denise Ackroyd, Sole Trader
Contact Email: info@northseacoaching.com

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At NorthSeaCoaching, I value your trust and take your privacy seriously. This Privacy Policy explains how I collect, use, and protect your personal information when you engage with my career coaching services or visit my website.

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1. What information I collect

When you book a session, fill out a contact form, or communicate with me, I may collect:

  • Your name

  • Email address and phone number

  • Booking details (session type, time, preferences)

  • Notes from sessions (with your consent)

  • Payment information (via secure third-party processors)

  • Website usage data (cookies and analytics, see section 6)

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2. How I use your information

I only use your personal information to:

  • Deliver and personalise coaching sessions

  • Send appointment reminders and follow-ups

  • Manage payments and bookings

  • Respond to enquiries

  • Improve the website experience

  • Comply with legal obligations

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3. Confidentiality & session notes

 

All coaching conversations are private. I will never share what we discuss without your consent, unless legally required or if I believe there is a serious risk of harm. Session notes (if taken) are brief, securely stored, and never shared.

4. How your data is stored

 

Your information is stored securely using encrypted, password-protected systems (such as email, booking platforms, or cloud-based services compliant with UK data regulations). I will only keep data for as long as necessary, typically:

  • Session notes: 12 months from your last session

  • Booking records: 6 years (for tax/legal reasons)

  • Email correspondence: 24 months, unless requested otherwise

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5. Sharing your data

 

I do not sell or share your data with third parties for marketing purposes. I only share necessary data with trusted providers (e.g., Stripe, Calendly) to process bookings and payments securely. All such services are GDPR-compliant.

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6. Cookies & website analytics

 

Like most websites, I may use cookies to improve your experience and track basic usage (e.g., page views, time on site). You can control cookie preferences in your browser settings.

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7. Your rights under UK GDPR

 

You have the right to:

  • Access the personal data I hold about you

  • Request correction of inaccurate information

  • Ask for your data to be deleted (unless needed for legal reasons)

  • Object to or restrict how I use your data

  • Withdraw consent at any time

To make a request, email me at info@northseacoaching.com and I’ll respond within 30 days.

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8. Updates to this policy

 

This Privacy Policy may be updated occasionally. Any major changes will be posted on my website.

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9. Questions or concerns?

 

If you have any concerns about how your data is handled, please reach out. I'm always happy to talk things through.

NorthSeaCoaching
✉️ info@northseacoaching.com

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